How To Shop

Rugbystore brings you the most comprehensive range of rugby products at the best prices. We have made shopping on our website as easy as possible.

Navigating the Website

The main navigation bar along the top of the page is split into broad topics to give you a good starting point for your shopping experience. Clicking on one of these main navigation items will take you to a ‘landing page’ for that section; from there you will get more options to take you further into the site, on to the product you are looking for.

Some of the top level navigation option will display a drop down menu when you hover over them. These provide a shortcut link further into the section – click on these to get directly to the product.

Searching

The search field sits at the top of the page; just type in what you are looking for, hit the arrows (or press enter) to see a list of products that fit your search term.

Refine your products using Filters

When you get further into the site, a set of filters will appear on the left hand side under the heading ‘Refine by‘. These filter options help you narrow down the products on the page so you can see only the stuff you are interested in.

Simply click in the check box of the filter you want to apply. The filter is applied automatically and the list of products shown on the right hand side of the page refreshes to show only the items that fit your filters.

To remove a filter you have applied, you can either: un-check the filter box, hit the ‘clear‘ button next to the filter type or, to clear all the filter, hit the ‘Clear All‘ option at the top of the filter box.

Adding product to your Basket

When you find a product you want to order, it’s a simple process to add it to your basket:

• Select the size you want from the ‘Size‘ drop-down menu
• Select the number of that item you want to order from the ‘Quantity‘ drop-down menu
• Click the ‘Add to Basket‘ button
• A message will appear to confirm the item has been successfully added to your basket
• You now have the option to ‘Continue Shopping‘ on the rugbystore site, or hit ‘Go To Basket‘ to start the checkout process.

Checkout Process

We have made the checkout process as convenient as possible for the way you like to shop online. We have given you three simple options:

Express Checkout

You don’t need to worry about setting up an account or remembering passwords. You enter all your details and we send you the kit – simple!

Register a new Account

If you register your account details with us, we’ll remember all the repetitive stuff like billing and delivery addresses – you simply log in to your account with your email address and password, then pick the options you want to use for your new order. You can add new delivery addresses and edit your details easily.

For your added security, we do not store any credit card details for any of our customers – it is much safer that way.

Existing Customers

If you’ve ordered from us before and Registered your account (even if it was on the old rugbystore website), we already have your details stored. You just log in, select the options you want and we send you the kit.

Need more Help?

If you need more help with this website, you can:

• telephone: 0800 298 4352 (Freephone from within the UK), or
• telephone: +44 (0)1721 726920 from anywhere else in the world
• email us using this Contact Form

Making A Payment

We take the security of your personal data and your payment cards very seriously indeed. To make sure there is no risk to you, we do not store payment details in any form.

We accept all major credit and debit cards for payment.

Credit card fraud is taken very seriously and we closely monitor payments for any signs of fraudulent activity. Any cases may be reported to the authorities and you may be liable for prosecution.

All payments are taken in pound sterling. If your credit or debit card company does not operate in Pound Sterling, your card issuer will convert this transaction into your own currency on your statement.

3D Secure

Our payment process uses the 3D Secure protocols. This provides an extra level of security for online credit and debit card transactions.

These protocols are administered by the two main Card Providers – Visa and MasterCard – who have their own branding for the 3D Secure process; Verified by Visa and MasterCard SecureCode.

Depending on the type of card you have, and the card issuing bank, you may be asked to enter an additional password for your payment card (or to set a password, if you have not already done so). This process is integrated into our own payment process and full instructions are given if this is required.

You can read more about these by clicking on the links below.

• Find out more about Verified By Visa (opens in a new window)
• Find out more about MasterCard SecureCode (opens in a new window)

Confirmation of Your Payment

Payment is taken full when you click the Confirm button on the payment page on the website.
If there is a problem with the payment, an error message will explain the nature of the problem after you click the Confirm button.

If your payment is successful, a confirmation message will be displayed on screen showing your order as successful.
A confirmation email will also be sent to the account holders email address. This is an automatic email and does not indicate acceptance of your order. Your order is only accepted when it has been dispatched.

PCI Compliance

Our company, rugbystore.co.uk, is fully PCI Compliant.

The PCI-DSS [Payment Card Industry, Data Security Standard] is an information security standard that controls the way Card Holder information is handled by companies that process card based payments, like we do.

The Standard imposes strict controls on the way all Card Holder data is managed on our website and in our office buildings. this data includes not just the actual card number on your credit/debit card, but also all your personal information; name, address, etc.

This PCI Compliance will not affect your shopping in any way, but you can rest assured that we take the security of your information very seriously, and we’ve taken every measure to make this website a very safe and secure way to shop online.

Need more Help?

If you need more help with this website, you can:

• telephone: 0800 298 4352 (Freephone from within the UK), or
• telephone: +44 (0)1721 726920 from anywhere else in the world
• email us using this Contact Form

Delivery & Shipment

Summary of Delivery Services

The table below is a summary of our delivery services and expected delivery times. Please scroll down for full details on each of the delivery services we offer. Some restrictions, and terms & conditions apply.

Delivery Services

We try to offer you a range of delivery services that suit your requirements yet still offer value for money.

At the beginning of the Checkout process, when you are looking at your Basket, you will have the option to select your delivery country and then choose from a range of delivery services that are available to your location. The pricing for each location is summarised below.

UK orders will be delivered using either Royal Mail or Parcel Force.

Overseas destinations will be processed in the UK by either Royal Mail or Parcel Force, then delivered locally by their chosen agents.

Please make sure someone is available at the delivery address to accept and sign for the package. Please check the condition of the package before signing for it; if it is damaged, please do not accept it.

If you do choose to accept a damaged parcel, please sign for it as ‘damaged’. If you don’t, rugbystore cannot be held responsible for any missing or damaged items.

UK Mainland & Northern Ireland Delivery Services

For all United Kingdom and Northern Ireland addresses, please select ‘United Kingdom‘ as your delivery destination from the drop down list.

After you select ‘United Kingdom‘, ‘Standard‘ and ‘Next Day‘ delivery service options will be listed in the ‘Service‘ dropdown. Select the delivery service you require and the price will update automatically. ‘Next Day Timed‘ services are available on request – please call for details.

⁺ Standard 2-3 day delivery service: This is a tracked 48 hour [2-3 working day] service from Royal Mail. Delivery estimate is within two to three working days but is not guaranteed. Delivery to some areas may take longer and post code exceptions may apply.

^¤ Free Standard 2-3 day delivery service on orders over £100: UK orders over £100 in product value qualify for free UK delivery. This services uses our Standard 2-3 Day Service – this is a tracked 48 hour [2-3 working day] service from Royal Mail. Delivery estimate is within two to three working days but is not guaranteed. Delivery to some areas may take longer and post code exceptions may apply.

^* Standard 1-2 Day Service: This is a Royal Mail tracked Next Working Day delivery service which does not include delivery on Saturdays. Royal Mail aim to deliver the next working day but this is not guaranteed – delivery is usually made within 1-2 working days but some areas may take longer. Orders must be placed before 13:00hrs for same day dispatch. Orders placed after 13:00hrs will be dispatched the next working day.

^☥Special Delivery Guaranteed – Next Day Before 1pm: This is a Royal Mail tracked and guaranteed service for next day delivery before 1pm, including delivery on a Saturday, excluding Sunday. Orders placed on weekdays before 13:00hrs will be despatched the same working day. Orders placed after 13:00hrs will be despatched the following working day. Orders placed after 13:00hrs on Friday and over the weekend will be despatched on Monday. This service excludes Bank Holidays.

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British Forces, BFPO Delivery Services

For delivery to a BFPO address, please select ‘BFPO‘ as your delivery destination from the drop down list.

After you selected ‘BFPO‘, the following delivery service options will be listed in the ‘Service‘ dropdown. Select the delivery service you require and the price will update automatically.

Channel Islands Delivery Services

For delivery to the Channel Islands, please select ‘Channel Islands‘ as your delivery destination from the drop down list.

After you selected ‘Channel Islands‘, the following delivery service options will be listed in the ‘Service‘ dropdown. Select the delivery service you require and the price will update automatically.

European Union

Your Delivery Options

We offer a safe, reliable and trackable service for any number of items, up to the value of £250, delivered throughout the European Union (EU). Orders with a value over £250 require a shipping quote to be supplied by rugbystore.co.uk. This quote service will show in your basket at the checkout process.

Royal Mail Tracked & Signed

This is a Royal Mail tracked Service which requires a signature upon delivery. This service has a fixed price^† for any number of items, up to the value of £250, and is available to all EU zones. You will receive a tracking number by email once your order has been despatched. Order can be tracked on the Royal Mail website (opens in a new window).

Orders despatched using this service take between 3-7 days for delivery under normal circumstances. Please allow up to 20 working days [28 days including weekends] for delivery.

^† Please note: in some cases, if your order is unusually heavy or bulky, we may need to send a Shipping Quote to help cover the cost of shipping your order.

Shipping Quote Service, European Union

European Union orders with a value over £250 require a shipping quote to be provided; this service will be automatically added to your basket if the shipping destination is within the European Union and the value is over £250.

When your order is received, we will email you a shipping quote within one business day at the most competitive price possible. A link will be provided to complete payment and once this is done, the order will be despatched to you.

Rest of the World

We offer one simple delivery option for any number of items, up to the value of £250, sent to the Rest of the World (countries outside the European Union). Orders with a value over £250 require a shipping quote to be supplied by rugbystore.co.uk. This quote service will show in your basket at the checkout process.

Royal Mail International Tracked & Signed

This is a Royal Mail Tracked Service which requires a signature upon delivery. This service has a fixed price^† for any number of items, up to the value of £250, and is available to most Rest of the World destinations. You will receive a tracking number by email once your order has been despatched. You can track your order on the Royal Mail website (opens in a new window).

Orders despatched using this service take between 5-10 days for delivery under normal circumstances. Please allow up to 25 working days [35 days including weekends] for delivery.

^† Please note: in some cases, if your order is unusually heavy or bulky, we may need to send a Shipping Quote to help cover the cost of shipping your order.

Shipping Quote Service, rest of the world

Orders for delivery to the rest of the world (outside the UK and European Union) with a value over £250 require a shipping quote to be provided; this service will be automatically added to your basket if the shipping destination is outwithin the UK and European Union and the value is over £250.

When your order is received, we will email you a shipping quote within one business day at the most competitive price possible. A link will be provided to complete payment and once this is done, the order will be despatched to you.

Deliveries Not Received

We primarily use Royal Mail for all our deliveries across the UK and worldwide. Unfortunately, there are occasions when parcels get lost in transit and you need to make a claim for a missing parcel. If your order has not been delivered within 28 working days, please email the rugbystore Customer Service Team using this Contact Form to start your claim.

As part of the claim process, Royal Mail will send you a questionnaire. For your claim to be processed, and your missing order refunded, you must complete and return this questionnaire to Royal Mail. If it is not returned to them, we will not be able to refund your missing parcel.

Please contact the rugbystore Customer Service Team using this Contact Form if you have any questions about the claim process.

Personalised Products: Delivery & Returns

Extra time is needed if you order a personalised shirt or pair of boots; please allow up to five additional working days for us to personalise your product and despatch it to you using the delivery service you selected at checkout. Since personalised products have been customised just for you, we are unable to offer returns or exchanges on these products.

Need more Help?

If you need more help with this website, you can:

• telephone: 0800 298 4352 (Freephone from within the UK), or
• telephone: +44 (0)1721 726920 from anywhere else in the world
• email us using this Contact Form

Guarantee, Returns & Faulty goods

Updated 23 November 2023.

We are committed to ensuring you get the right product for your needs.
If you have any questions about returns, exchanges or faulty goods, please contact the rugbystore Customer Service Team:

• telephone: 0800 298 4352 (Freephone from within the UK), or
• telephone: +44 (0)1721 726920 from anywhere else in the world
• email us using this Contact Form

Guarantee

If you are not completely satisfied with any of your purchases from rugbystore.co.uk, you may return them to us within 28 days of receipt for either refund or exchange.

All items must be returned ‘as sold’: in resalable condition, unworn, in original packaging with all swing tickets attached. If a returned item fails to meet one of these requirements, we cannot accept the item back.

Which products can’t be returned?

In some circumstances we may not be able to exchange or refund an item. The following products are not eligible for exchange or refund (unless they are faulty or not as described):

• Products you received over 28 days ago
• Products that have been worn or used (unless faulty)
• Products without their original packaging
• Products without their swing tickets and original labels still attached
• Products or packaging in poor condition
• Products that have been printed, embroidered or personalised for you
• Products that cannot be returned for hygiene reasons:
  • Underwear (briefs etc)
  • Mouthguards
• Gift Vouchers

Please note that if you return products which are outside our returns policy or if you don’t have proof of purchase, we won’t be able to process a refund, so please keep your order confirmation. If you need to check whether your purchase is eligible for a refund or exchange before sending it back to us, please email orders@rugbystore.co.uk with your order reference and query.

Returns Procedure

1. Returning Unwanted Items

Returning items to rugbystore is easy:

1. Fill in the Returns Form that was sent to you with your order.
2. Repackage the item(s) securely, making sure you include all swing tickets plus the Returns Form
3. Write the following address on the package:Returns Department
   rugbystore.co.uk
   Unit 8 Cavalry Park
   Peebles
   EH45 9BU
   United Kingdom

We strongly recommend using a recorded delivery service when returning items; rugbystore cannot be held responsible for packages that are lost in transit. For returning faulty items, please see below.

We regret that no return postage charge can be refunded for the return of unwanted items.

Notes on Returning Personalised Products

Items that have been printed, embroidered or personalised cannot be exchanged or returned for refund unless they are faulty. Please see below for how to return or exchange faulty items.

** Important note regarding Returns and Promotional items **

A promotional item is any item that is supplied free with the purchase of another product(s) or is sold at a reduced price based on the purchase of another product(s).

When returning products that qualified for a promotional item on your original purchase, you must include the promotional item with your return. If promotion items are not included rugbystore will deduct the balance of the promotional item(s) from your return/exchange where applicable.

If the promotional item was a free Gift voucher: If the voucher has already been used, the value used will be deducted from the refund/exchange. If the voucher has not yet been used, it will be cancelled.

2. Returning Item(s) for Exchange

If you are returning an item for exchange, we’ve tried to make the process as simple as possible:

1. Fill in the Returns Form that was sent to you with your order. Make sure you enter all the details of the new item you would like in exchange
2. Repackage the item(s) securely, making sure you include all swing tickets plus the Returns Form
3. Write the following address on the package:Returns Department
   rugbystore.co.uk
   Unit 8 Cavalry Park
   Peebles
   EH45 9BU
   United Kingdom

An additional postage charge may be required to send out the exchange items to some destinations. There is NO additional charge for UK, Northern Ireland and BFPO. There is an additional charge of £5.00 for European Union and the Rest of the World.

3. Returning Faulty Goods

We try to ensure that all goods supplied by rugbystore.co.uk are of the highest quality. However, if you do receive an item that is faulty, we can either exchange it for a replacement or give you a full refund.

1. If you still have the Returns Form that was originally sent with your order; fill out the form detailing if you would like a replacement or a refund. If you no longer have the form, please contact the Customer Service Team
2. Repackage the item(s) securely, making sure you include the Returns Form
3. Write the following address on the package:Returns Department
   rugbystore.co.uk
   Unit 8 Cavalry Park
   Peebles
   EH45 9BU
   United Kingdom

Faulty Goods Being Returned from Within the UK

If you are returning faulty goods from within the United Kingdom we are able to offer a Prepaid Returns label^†.

Please contact a member of our Customer Services Team using the contact details below.

• telephone: 0800 298 4352
• email us using this Contact Form or by
• emailing sales@rugbystore.co.uk

Don’t worry if you don’t have access to a printer, instructions on how to access the label will be sent to you.

Notes for Returning Faulty Items

• ^† Size and weight limits apply to parcels returned using our Prepaid service.
  • Weight limit = 20kg
  • Dimensions limit = 61cm (length) x 45cm (wide) x 46cm (depth)

If your parcel is bigger or heavier than this, please contact our Customer Service Team to discuss the best way to return your parcel.

• When you are returning faulty goods, please make sure they are clean and free from dirt and mud. We know they are faulty and so won’t be getting worn again, but we need to handle them and send them back to the manufacturer – it’s a much nicer job if the items are clean! We reserve the right to not process anything we deem to be too dirty – we’ll just send it back to you.
• We reserve the right to withhold exchanging or refunding faulty items until they have been examined by a member of the Rugbystore team or the Manufacturer.

Need more Help?

If you need more help with this website, you can:

• telephone: 0800 298 4352 (Freephone from within the UK), or
• telephone: +44 (0)1721 726920 from anywhere else in the world
• email us using this Contact Form

Your Customer Account

If you have registered your account with rugbystore.co.uk (and have a password to login), you can make shopping on our site easier, faster and more convenient.

Setting Up An Account

To create a new customer account:

• Go to the Create a New Account page by clicking here
• Fill in your details and click the Register Now

With a registered account, we will remember your billing address, delivery addresses and your order history.
You can log in any time and track the progress of open orders, or change any of your personal details.

When you come back to place a new order, you don’t need to type out all your information again; just log in with your email address and password and all your information is right there. You can choose from any previous delivery addresses with only a few clicks, or add a new one.

Sign In to An Existing Account

On a desktop computer:

• Click the Account Icon link in the top right of this page, or click here
• Enter your email address and password in the Sign In form and click Log In Securely

On a mobile device:

• Tap the red burger menu at the top right of this page and tap Log In, or click here
• Enter your email address and password in the Sign In form and click Log In Securely

Need more Help?

If you need more help with this website, you can:

• telephone: 0800 298 4352 (Freephone from within the UK), or
• telephone: +44 (0)1721 726920 from anywhere else in the world
• email us using this Contact Form

Size Guide

At rugbystore.co.uk, we understand how important it is to get the right size first time. On each product page across our website, you will find a link to a sizing guide specific to the brand or type of product. There is also a general size guide below.

Measurement Guide

HEAD – when measuring for a new headguard:
Start your tape at the centre of your forehead, run the tape around your head, under the bulge at the back of your head, keeping the tape firm but not tight.

CHEST – when measuring for rugby shirts, tee shirts, shoulder pads etc:
Measure around the fullest part of your chest, keeping the tape measure level under the arms and across your back.

WAIST – when measuring for rugby shorts, track pants etc:
Measure around the narrowest part (typically the small of your back and where your body bends side to side), keeping the tape measure level. Keep the tape firm but not tight.

FOOTWEAR – when measuring for new rugby boots:
Measure from the tip of your toes to the heel.

Men’s General Size Guide

Women’s General Sizing

Kid’s General Sizing

Footwear Sizing

Privacy Policy

Updated Tuesday 25 August 2020.

Rugbystore Ltd, t/a Rugbystore (“Rugbystore”), is committed to protecting the privacy and security of our customers and visitors and this notice explains the ways in which we collect and use data through our website and dealings with you. If you have any questions, please contact us on privacy@rugystore.co.uk.

For all our services Rugbystore is the data controller – the company that is responsible for your privacy.

What information do we collect & How do we use it and most importantly, why.

We collect, and you provide us with various pieces of personal information, which we may use in several different ways. The following tables set out what we do and why we do it.

Your name and contact details

Your date of birth information

Your gender

Your payment information

We do not store Credit card information nor do we share customers details with any 3rd parties.

Your contact history with us

Information such as what you’ve said to us and how – i.e. over email you may have wanted to unsubscribe to a mailing list, or on social media or via the phone you may have wanted to look up an order status.

Purchase history

What you’ve bought online.

Information about your device (phone, laptop, desktop or tablet) and how you use our website and applications

Information you give us as you browse the website, interact with it. This may include information such as current location if you choose to share it.

Information from accounts you link to us

What we do if you linked your Amazon account or a social media account.

Your responses to surveys, competitions and promotions

You don’t have to give us all this information, but some of it is necessary so that we can perform our contract obligations with you. You may not be able to buy from the website, or receive an optimal customer experience, if you withhold certain information or opt out of various communications types and methods. However, we will do our best to honour your decisions and will always work to uphold strict policies and processes to protect your data.

We also take steps to anonymise and aggregate personal information (so that it does not identify you) and use it for the purposes including IT systems, research, data analysis, improving our website and other online properties, and developing new products and services. We may share this with third parties whose products are or may become available on our website or who provide us with support in conducting business and service improvements.

Sharing your information

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or payment information.

However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

• Suppliers of products on the website where there is any need for ongoing services such as refunds, replacements or warranty issues
• Companies that work in support of Rugbystore, such as payment service providers, warehouses, order packers, and delivery companies
• Companies that provide product and service review aggregation, such as Feefo, so we can gather feedback on your shopping experience with rugbystore
• Professional service providers, such as marketing agencies, web development and optimisation partners, database administrators, advertising partners and website hosts, who help us run our business and need this information to help us do things better
• Government entities, law enforcement and fraud prevention agencies, so we can help tackle fraud and comply with legislation
• Companies approved by you, such as social media sites (if you choose to link your accounts to us) and payment providers who may link an account to your Rugbystore account

We may also provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.

Marketing messages

If you register an account with Rugbystore, we think knowing about the products we can offer is a fundamental benefit of your account. When you register, we will send you marketing messages unless you ask us not to, which you can do immediately or at any time.

If you shop with us but do not wish to have an account, for example if you give us your details when you order a gift, as you will have purchased from us we presume you will be interested in being kept up to date with our offers and that we therefore have a legitimate interest to contact you. You will however be able to opt out of this at any time.

We may send you marketing messages by email, post, text and push notification to keep you aware of the latest news from Rugbystore. You can choose whether or not to receive them in any of these ways by logging in and accessing the My Account settings on our website or by getting in touch with us.

How to stop marketing messages

If you don’t want to receive marketing messages from us, in a specific way or at all, the best way to do this is via the My Account Settings on our website, which will help you control all your notification settings.

You can edit your marketing messaging settings by:

• Visiting the My Account Settings
• Click the unsubscribe links in any emails or SMS messaging
• Contacting the Rugbystore team on:
  • Email: sales@rugbystore.co.uk
  • Telephone: 01721 726920 – Monday to Friday 08:30 am to 5:00 pm UK time excluding bank and public holidays

Once you have done this we will make sure your profile is updated and you don’t receive unwanted marketing materials from us. Please note, due to our technical set up the impacts of any changes may take up to 48 hours to take effect – in the meantime we apologise for any inconvenience caused.

Rugbystore advertising online

Rugbystore engage in online advertising to attract new customers, to keep you aware of what we are up to and to help you find and see our products.

Like many other companies, we target banners and ads to you when you are on other websites, applications and search engines. This is done using a variety of digital marketing techniques including ad exchanges and marketing networks using several advertising technologies like web beacons, pixels, ad tags, cookies, mobile identifies, as well as specific services offered by some sites and social networks (such as Facebook’s Custom Audience services). We adhere to all advertiser policies and stick to strict rules and regulations set out by several advertising standards bodies as well as alcohol and spirits marketing policies.

The banners and ads you will see are based on information we hold about you, or your previous use of our website. This includes information from the products you may have browsed on our website, the content you have engaged with or the advertising you may have previously responded to.

Keeping your information, data sharing and transfers

Retention

We shall retain information as necessary to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse or enforce our terms and conditions. We may also need to keep your details if you have asked us not to contact you with marketing, to ensure you do not accidentally hear from us again.

Transfer

We need to share your data with other companies who process it to provide services for Rugbystore. Some of our data processors will process data we provide to them outside of the EU. We will protect your privacy and your rights in the contracts we hold with our processors.

Your Rights – access and corrections

You have a lot of rights that relate to your personal information:

• The right to be informed about how your personal information is being used – as set out in this Notice
• The right to access the personal information we hold about you
• The right to request the correction of inaccurate personal information we hold about you – which will largely be editable via the My Account settings
• The right to request that we delete your data, or stop processing it or collecting it, in some circumstances (except for any legal circumstances where we must retain the information)
• The right to stop direct marketing messages, which you can do through your account, and to withdraw consent for other consent-based processing at any time
• The right to request that we transfer elements of your data either to you or another service provider
• The right to complain to your data protection regulator. For the UK this is the Information Commissioner’s Office (opens in a new window)

If you want to exercise these rights, have a complaint, or just have questions, please contact us.

Changes to protecting privacy

We may make changes to this page from time to time to reflect how we are processing data. If we make significant changes we will make this clear via the website or other communication. In these circumstances we will need to use personal contact details to contact you.

Cookies

We use different forms of cookies to improve your web experiences and to improve our understanding of marketing. Please see our cookie notice for more information: Rugbystore Cookie Policy

How to contact us / how to be removed

We don’t want to send our customers any communications they don’t want to receive. We’d like to hear from you if you feel we could have provided a better service or have any specific questions or concerns; about this policy or other supporting documents, would like us to stop using your information or want to exercise your rights as set out in this document or have complaints.

You can get in touch via our privacy@rugbystore.co.uk email address which will put you straight in touch with the members of staff who manage data privacy and security. Alternatively, you can contact us on the usual customer services points of contact:

• Email: sales@rugbystore.co.uk
• Telephone: 01721 726920 – Monday to Friday 08:30am to 4:30pm UK time excluding bank and public holidays

If you wish to write to us, please send a letter addressed to:

Rugbystore
Unit 8 Cavalry Park
Peebles
EH45 9BU

Rugbystore Cookie Policy

Cookies and how they Benefit You

This website, rugbystore.co.uk, uses cookies (as almost all websites do) to help provide you with the best shopping and browsing experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

Our cookies help us:

• Make our website work as you’d expect it to
• Remember your settings during and between visits
• Improve the speed and security of the site
• Personalise our site to you to help you get what you need faster
• Continuously improve our website for you
• Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

We do not use cookies to:

• Collect any personally identifiable information (without your express permission)
• Collect any sensitive information (without your express permission)
• Pass data to advertising networks
• Pass personally identifiable data to third parties
• Pay sales commissions

You can learn more about all the cookies we use below.

Granting us permission to use cookies

If the settings on your software that you are using to view this website (your internet browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that this site will not work as you would expect.

More about our Cookies

Our own cookies

We use cookies to make our website work including:

• Making our shopping basket and checkout process work
• Determining if you are logged in or not
• Remembering your search settings
• Tailoring content to your needs

The only way to prevent these cookies being set on your computer by rugbystore.co.uk is to not use this website.

Third party functions

rugbystore.co.uk, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video. Our site includes the following which use cookies:

• YouTube videos
• Facebook integration
• Twitter integration
• rugbystoreblog integration

Disabling these cookies will likely break the functions offered by these third parties.

Anonymous Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows, which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These analytics programs also tell us, on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

We use:

• Google Analytics

Turning Cookies Off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (Learn how here). Doing so however will likely limit the functionality of rugbystore.co.uk and a large proportion of the world’s websites as cookies are a standard part of most modern websites.

It may be that your concerns around cookies relate to so called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive. Learn more about managing cookies with antispyware software.

The cookie information text on this site was derived from content provided by Attacat Internet Marketing http://www.attacat.co.uk/, a marketing agency based in Edinburgh. If you need similar information for your own website you can use their free cookie audit tool.

General Terms & Conditions

Updated 19 March 2021.

Tax Charges

We charge VAT at 20% on all orders where the charge is applicable, as specified by HM Revenue & Customs.
Whether we charge VAT or not is based on a combination of the billing address country and the delivery address country, and is calculated as follows:

Where the billing address is within the UK or the European Union and the shipping address is within the UK or the European Union: VAT is charged at the 20% rate on both the goods and the shipping charges.

Where the billing address is within the UK or European Union and the shipping address is outside the UK or European Union: the order is exempt from VAT on both the goods and the shipping charges.

Where the billing address is outside the European Union and the shipping address is within the UK or European Union: VAT is charged at the 20% rate on both the goods and the shipping charges.

Where both the billing address and the delivery address are outside the European Union: the order is exempt from VAT on both the goods and the shipping charges.

Customers in the Channel Islands are exempt from VAT on both goods and shipping charges if both the billing address and the delivery address are within the Channel Islands.

All other orders are VAT free and we will deduct the VAT for you before we send out your order. Some overseas BFPO addresses are entitled to VAT free shopping. If you qualify for this, you must supply (by fax) a signed letter from your company C.O. before placing your order online. Regrettably we cannot refund VAT on any BFPO order after it has been completed and dispatched.

Any customs or import duties charged by the destination country must be paid for by the customer. We have no control over these charges, and rugbystore.co.uk cannot be held liable. Customs policies vary depending on the Country. If you require further information, contact your local customs office.

Copyright Information

All images used on the rugbystore.co.uk website and in rugbystore.co.uk promotional material – including email campaigns and printed adverts – are the property of rugbystore.co.uk and may not be reproduced wholly, or in part, without the express written permission of rugbystore.co.uk

Privacy Policy

We have the utmost respect for your personal information. For this reason, rugbystore.co.uk do not, and will not, disclose, sell or pass on your personal information to any third parties other than those essential to the ongoing services we supply. Click this link to review our full Privacy Policy.

Cookies are used on this website, but only for the essential functionality of this website. To read our full policy on the use of cookies, please read our Cookie Policy page.

Your Contract With rugbystore.co.uk

Placing your order with rugbystore.co.uk, either online at www.rugbystore.co.uk or by telephone, forms a contractual offer from you, the customer, to rugbystore. A binding contract of sale is formed once your order is despatched and a Despatch Confirmation Email has been sent.

Your Right To Cancel

Under the Distance Selling Regulations, UK customers have the right to cancel their order with rugbystore.co.uk.

Under the Distance Selling regulations 2000, you have the right to cancel your order up to the end of the fourteenth (14th) day following the day you have received your order.

If you wish to cancel you order, please write to us by letter, fax or email with details of your cancellation. If you have received the products, please parcel them back up and send them back to us.

We will refund the cost of the cancelled products back to you plus the delivery charge you paid at the time of ordering based on our standard delivery service (Standard 48hr Service, or Standard Airmail Service depending on destination).
Rugbystore.co.uk will not refund any return postage charge unless the item is faulty or sent to you in error.

Orders for personalised items, underwear or food/nutritional items can not be cancelled.

Personalised Products: Delivery & Returns

Extra time is needed if you order a personalised shirt or pair of boots; please allow up to two additional working days for us to personalise your product and despatch it to you. Since personalised products have been customised just for you, we are unable to offer returns or exchanges on these products.

Free Promotional Gift Vouchers

If you purchase a product that qualifies for a free (or reduced price) promotional Gift Voucher, or you recieve a free promotional Gift Voucher as part of another online or offline promotion:

• the Gift Voucher will be sent to you in a seperate email
• This email will be sent at the point your order is despatched
• Only 1 (one) promotional Gift Voucher can be used per purchase

Returns for Refund or Exchange

For full details regarding returning products for refund or exchange, please see the section on Guarantee, Returns & Faulty Goods. Items that have been printed, embroidered or personalised cannot be returned for refund or exchange.

** Important note regarding returns and promotional items **

A promotional item is any item that is supplied free with the purchase of another product(s) or is sold at a reduced price based on the purchase of another product(s).

When returning products that qualified for a promotional item on your original purchase, you must include the promotional item with your return. If promotion items are not included rugbystore will deduct the balance of the promotional item(s) from your return/exchange where applicable.

If the promotional item was a free Gift voucher: If the voucher has already been used, the value used will be deducted from the refund/exchange. If the voucher has not yet been used, it will be cancelled.

Need more Help?

If you need more help with this website, you can:

• telephone: 0800 298 4352 (Freephone from within the UK), or
• telephone: +44 (0)1721 726920 from anywhere else in the world
• email us using this Contact Form

Contact Us

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Other Ways To Get In Touch

Please contact us if you have a question, complaint or other comment to make about rugbystore.co.uk, our products or our service. We like to hear from you with feedback be it good or bad.

Fill in the contact form above and one of our Customer Service Team will get back to you as soon as possible.

Alternatively:

• telephone: 0800 298 4352 (Freephone from within the UK), or
• telephone: +44 (0)1721 726920 from anywhere else in the world
• email us at sales@rugbystore.co.uk using any email client

Office Opening Hours

Our office is open from 8:30am until 4:30pm (GMT) Monday to Friday. We’re closed at weekends and English Bank Holidays.

Rugbystore Postal Address

The postal address for rugbystore.co.uk is: